Terms and Conditions

Understanding

The terms and conditions below apply to all coaching and mentoring services provided by Åse Andreassen AS (“Åse Andreassen AS” or “the coach”), to any individual or organization (“the client”) and constitute the contract for the service to be provided by Åse Andreassen AS for the client. 

The term ‘coaching’ as here used covers life coaching, personal coaching, executive coaching and business coaching for clients and where applicable includes mentoring or supervision services provided for clients, coaches or others.

Coaching is not psychological counseling or any type of therapy, and should not be construed as such.

In return for the fees payable by the client (or by a third party on their behalf), Åse Andreassen AS agrees to provide the service as described below and in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).

The date that the first coaching session takes place shall be deemed to be the start date for the service. Participation by any individual in the first coaching session constitutes acceptance of these terms and conditions. The client will be required to sign a contract with Åse Andreassen AS at the commencement of coaching.


Responsibility & Commitment

The coach will seek to enable the client to set and achieve goals that will help to bring about desired outcomes for the client. The client has sole responsibility for any decisions they may make following coaching with the coach.  Åse Andreassen AS accepts no liability for the client’s actions. Åse Andreassen AS has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of coaching sessions, or for any perceived failure by the client, whether justified or otherwise, to achieve a material improvement in the quality of life or to achieve their desired outcomes or goals.

The client will be required to complete a ‘Commitment to Coaching’ form at the commencement of coaching; the client will be asked if they are ready to take action to make the necessary changes.


Confidentiality

Personal information or business information supplied to the coach by the client in coaching sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, save where required by law.

The coach and the client will be required to sign a confidentiality agreement at the commencement of coaching.  The coach will respect the client’s privacy and seek written permission before disclosing they are a client.

Åse Andreassen AS requires that the client provide an emergency contact name and telephone number, to be used only in the event of an emergency, such as sudden illness or accident.

All documentation and information relating to the client will be held according to the GDPR, except as permitted by the client in writing or as required by law.


Clarity & Style

The coach will discuss with the client their preferred style of coaching.  The client has the right to talk openly and candidly with their coach, and the client is encouraged to discuss any concerns they have with the coach on any area of the coaching process.  The coach welcomes openness and honesty.

Feedback about the service is welcome and can be given during a coaching session or in writing to Åse Andreassen AS, Professor Olav Hanssens vei 7A, 4021 Stavanger, Norway, or via email to aase@aaseandreassen.no

Åse Andreassen AS is continually striving to ensure the standard of service it provides to its clients remains outstanding.  

Coaching Procedure

The coaching schedule will be arranged between the coach and the client and can be booked up to 2 months in advance.  The coach will recommend the frequency of coaching sessions based on a professional assessment of the client’s requirements. This recommendation, or plan, is not binding and may be altered and adjusted throughout the coaching journey by mutual agreement, in accordance with the terms set out in this agreement.

The number of coaching sessions will be agreed at the start of coaching between the coach and the client and confirmed by the coach by email or written correspondence. Where no specific number is agreed sessions will be provided on a session by session basis. Due to the nature of coaching, the initial term usually recommended is four sessions.  Full payment is due before or at the first session. Additional sessions can be booked thereafter.

The length of each session is usually 1 hour but can be agreed between the coach and the client at the commencement of the session.

Coaching will take place between the client and their coach face-to-face (venue by mutual agreement), via Skype/Zoom (coach calls client), or by telephone/WhatsApp (coach calls client).  

The coach may assign the client tasks or exercises to complete between coaching sessions. There is no obligation on the client to complete these tasks, but not doing so may slow the client’s progress in gaining improved quality of life or achieving the desired business or personal outcomes. Where possible, clients are requested to submit any information requested by the coach relating to assignments at least 24 hours before the coaching session when they are to be discussed. The coach will provide feedback on completed assignments during coaching sessions.

The client may contact the coach by WhatsApp/Voxer or email between sessions to share a success or seek clarification on a coaching issue.  Support between sessions is seen by the coach as a necessary part of the coaching process. The coach will always advise a client in advance if the nature of a client’s contact is likely to incur an additional charge, and no such charges will be imposed without the client’s agreement.


Cancellation & Rearranging Sessions

If the client needs to rearrange a coaching session, they should provide at least 48 hours’ notice. No refunds will be given to clients for unused coaching sessions unless 48 hours’ notice has been given. In exceptional circumstances the coach may need to rearrange a coaching session; in these circumstances, the coach will use reasonable endeavors to provide a mutually satisfactory alternative appointment to the client.

Where a client pays for a session, or sessions, in advance they must have the coaching session(s) that they have paid for within 6 months of the payment, or their fee is forfeited.

The client may terminate their coaching contract at any time in writing.  Any monies owed by the client at the time of cancellation will become due immediately.  Refunds on payments made against future sessions will be at the discretion of Åse Andreassen AS.

In exceptional circumstances, such as illness or unavailability due to bereavement or other commitments, inappropriate behavior by the client, actual or potential conflict of interest, or other reasons, Åse Andreassen AS can decide to terminate the service to the client early or refuse or be unable to provide further coaching sessions to the client. Under such circumstances, the client will be given reasonable notice of termination by Åse Andreassen AS where practicable and will be refunded any advance payments made for coaching sessions not yet provided.

There may be occasions when the coach may recommend to the client that they seek an alternative service more suited to their current needs.  In this event Åse Andreassen AS will fully discuss the reasons for the recommendation with the client. It is the client’s sole responsibility to decide whether to follow the recommendation and Åse Andreassen AS does not accept any liability for the outcome of any decisions the client chooses to make.


Digital Products & Workshops

All sales are final. No refunds will be given.

All contact information given is stored according to regulations. All contacts can unsubscribe at any time.

Feedback about our products and services is welcome and can be given in writing to Åse Andreassen AS, Professor Olav Hanssens vei 7A, 4021 Stavanger, Norway, or via email to aase@aaseandreassen.no

If you have any questions in connection with this Agreement, please contact Åse Andreassen AS directly.